Elevator breakdowns
Residents wrote from 2023 to September 2026 about elevators out for months and people stuck inside. Plano's code office wrote up a passenger elevator violation on November 10, 2025, since closed.
6000 Columbus Ave · Legacy West, Plano · 29 floors
LVL29
A 29 floor glass tower at Legacy West, the tallest building in Plano when it opened in 2019. It has a 100 foot pool, a 24 hour concierge and valet, and the company that built it still runs it.
Checked November 4, 2026
Ask uslowest rent today
0homes available
Special: 4 weeks free on some leases
Photo from the property
Photo from the property
Photo from the property
Photo from the property
Photo from the property
What's open right now
We don't have a price we can stand behind for any size here today, so we're not showing one. Ask us and we'll get today's numbers from the leasing office.
Building the tower…
Drag sideways to turn, pinch to zoom.
Floors
Building shape from OpenStreetMap, stacked to its 29 floors. Map data © OpenStreetMap contributors.
Special today
“4 WEEKS FREE”
The property's site doesn't say which lease it's for, so prices below leave it out.
From the property's own website, read November 4, 2026.
What you'll pay each month
Every home here pays $175 a month in fees on top of rent.
On top of that: utilities. Utility bills depend on how much you use.
See every fee
Every month
- Life Style Services fee$175
- Total$175
Billed by use
- Electric
- Water and sewer
- Gas (homes have individual water heaters)
No renters insurance requirement or program price found in the sources read.
Parking
- Each additional reserved space$75
To apply and move in
- Application fee (corporate lease) (per applicant)$150
- Administrative fee$150
- Security depositAsk us
Lease terms to know
- Ending the lease early costs 200% of base rent (Apartments.com: "Lease Termination Fee Charged per unit. 200% of base rent").
- Lease terms from 3 to 18 months (official FAQ: "flexible lease terms starting at just 3 months"; ApartmentGuide lists 3 to 18).
- Month to month may be offered after the first lease ends, at current pricing (official FAQ).
From the property's own fee sheet, issued October 2026: the property's fee page, read October 30, 2026.
The price of a higher floor
Too few available homes share a floor plan here today to read a floor premium.
Is it right for you?
LVL29 is a five minute walk from the shops and restaurants of Legacy West. It has a concierge desk, valet and a big pool deck that residents like. Reviews from people who live here, 2023 to 2026, read much harsher than the ones written after a tour. Most of them are about elevators that break down, a garage gate that stays broken and amenities that close.
A good fit if
- You want to walk to Legacy West: Legacy Hall and Haywire are about five minutes away on foot
- You'd use a 100 foot pool, a big heated spa and outdoor kitchens, plus a concierge desk and valet at the front door
- You want room for a big dog: two pets with no breed or size limits, a dog wash room and a dog park next to the tower
Maybe not if
- You need elevators you can count on: residents wrote from 2023 to 2026 about cars out for months and people stuck inside. Plano cited one in November 2025
- You want amenities that stay open: the pool closed for over a month in summer 2025 after a failed inspection. The hot tub and grills go down often too, residents wrote
- You want smoke free halls: marijuana smoke in halls and on balconies comes up in reviews from 2023 to 2026
What people who live here say
Every written review we found on Google.
4.3on Google, from 231 ratings
82%of the 231 reviews we read gave 4 or 5 stars. Most 5 star reviews are short notes from people who toured or just moved in, naming a leasing agent or the concierge team. Most of the 1 star reviews come from residents who have lived here a year or more.
What people like
- Leasing office and staff72 of 96 reviews that mention it are happy
- Pool, spa and amenities32 of 48 reviews that mention it are happy
- Touring and applying18 of 23 reviews that mention it are happy
What people complain about
- Elevators20 of 24 reviews that mention it are unhappy
- Maintenance and repairs19 of 42 reviews that mention it are unhappy
- Parking, garage and valet19 of 32 reviews that mention it are unhappy
“For the Fourth of July We sat on the balcony and watched four different city’s fireworks without the crowds.”
“The elevators are constantly broken, forcing residents to either wait forever or take the stairs, which is especially inconvenient for those living on higher floors.”
“This past summer the pool was shut down for over a month with little to no real explanation why other than blaming an inspector.”
Has it gotten better or worse?
20205.013 reviews
20213.58 reviews
20224.611 reviews
20233.315 reviews
20244.351 reviews
20254.493 reviews
20264.239 reviews
Years with five or more rated reviews.
See all the review data
231reviews we read in full, 2019 to 2026
190gave 4 or 5 stars. Most 5 star reviews are short notes from people who toured or just moved in, naming a leasing agent or the concierge team. Most of the 1 star reviews come from residents who have lived here a year or more.
4.3on Google, from 231 ratings
What the reviews are about
The light part of each bar is the share that liked it.
- Leasing office and staff96
- Pool, spa and amenities48
- Maintenance and repairs42
- Views and building34
- Parking, garage and valet32
- Location27
- Elevators24
- Touring and applying23
- Move out, deposit and billing17
- Safety and security12
- Pests and mold8
- Smoke and smells7
Ratings where they're posted
| Site | Rating | Count |
|---|---|---|
| 4.3 | 231 |
What's nearby
Walking minutes from the front door. Legacy Hall and Haywire are about five minutes away on foot, with the rest of The Shops at Legacy West around them. A resident shuttle runs there too.
- 1 minMs Kitty's Pet Concierge vet
- 6 minHaywire dinner
- 8 minLegacy West shopping
- 15 minGigi's Bar & Lounge drinks
- 20 minLa La Land coffee
See more places, drive times and the map
Coffee
- 20minLa La LandCoffee and breakfast about 20 minutes away on foot.
- 23minSummer Moon Coffee
Lunch
- 5minLegacy HallA food hall with a beer garden and live music, about five minutes on foot.
- 6minHaywire
- 7minDarna Mediterranean Eatery
- 12minBulla Gastrobar Plano
Dinner
- 16minLe BEEF Steak + Frites
- 18minSeasons 52
- 25minMoxies Plano Restaurant
Drinks
- 15minGigi's Bar & Lounge
Pet care
- 1minMs Kitty's Pet ConciergePet care about a minute from the door on foot; residents name it in their reviews.
Shopping
- 8minLegacy West
- 16minElla Bleu Boutique
- 23minTINA Stephens
Walking times from the front door, measured on October 30, 2026. Ratings from Google Maps.
Drive times
| Drive to | Distance | Midday | 8:30 AM |
|---|---|---|---|
| Downtown (Main Street) | 23.7 mi | 28 min | 46 min |
| Uptown (McKinney Ave) | 22.2 mi | 27 min | 44 min |
| UT Southwestern Medical Center | 22 mi | 27 min | 45 min |
| Legacy West (Plano) | 0.8 mi | 4 min | 4 min |
| DFW Airport | 22.6 mi | 27 min | 33 min |
| Love Field | 21.1 mi | 28 min | 45 min |
Drive times for Tuesday departures at 1 PM and 8:30 AM.
Check your drive from here
Your drive to work and back from this tower on the day and at the times you pick, with Google traffic estimates.
Good to know before you sign
Garage gate and car theft
Reviews from 2023 to 2025 describe the garage gate broken for weeks and several cars stolen from the garage.
Mold, roaches and smoke
Residents wrote in 2023 and 2025 about mold in their homes and roaches around the pool deck in summer. Reviews mention marijuana smoke in the halls and on balconies. The building is listed as no smoking.
Noise: busy
The street scores 67 out of 100 (higher is quieter), mostly from traffic. Residents mention dogs barking on balconies and thin walls. A 2025 review describes wind coming through a window seal on a high floor.
Flood risk: low
FEMA puts this address outside its high risk flood area. Renters insurance doesn't cover floods, cars in the garage included.
Keep our help free: on your first visit, tell the leasing team you're working with Dallas High Rise Apartments. On your application, choose "Locator" under "How did you hear about us?" and write our name.
Inside the building, floor by floor
- Top floorsPenthousesThe penthouse plans run up to four bedrooms and about 3,500 square feet, some with private garages. The property doesn't say which floors they're on.
- Floors 5 to 28Apartments328 homes in all, with balconies, fireplaces and full size washers and dryers. Home 508 is on the list, so homes start as low as the 5th floor. The property doesn't say which floors hold the gym, sky lounge and poker lounge.
- Pool deck100 foot pool with seats in the water · Heated spa · Pavilion with a fire feature · Two outdoor kitchensResidents put the pool on the 8th floor. It closed for over a month in summer 2025 after a failed inspection, residents wrote.
- GarageGated garage · Electric car chargersThe 2017 plans called for a seven story garage. Residents wrote that the gate was broken for weeks at a time and that cars were stolen.
- StreetLobby and 24 hour concierge · Valet · Bike storage and repair station · Leasing officeThe leasing office is open every day: weekdays 9 to 7, Saturday 10 to 5 and Sunday 1 to 5.
Other towers close by
Price per square foot of the cheapest home of each size, today.
| Tower | Floors | Built | Studio | 1 bed | 2 bed | Special |
|---|---|---|---|---|---|---|
| LVL2929 floors, built 2019 | 29 | 2019 | none listed | none listed | none listed | 4 weeks free |
| The Kincaid at Legacy0.71 mi25 floors, built 2018 | 25 | 2018 | none listed | $3.21 | $2.68 | none |
| The Monarch Hall Park1.29 mi19 floors, built 2023 | 19 | 2023 | none listed | $2.78 | $3.26 | advertised, amount not posted |
| Twelve Cowboys Way1.57 mi17 floors, built 2020 | 17 | 2020 | none listed | $3.75 | $3.30 | none |
| SkyHouse Frisco Station2.08 mi25 floors, built 2019 | 25 | 2019 | $2.67 | $3.24 | $2.42 | 6 weeks free and more |
Questions people ask about LVL29
Are the elevators at LVL29 reliable?
Not by most residents' accounts. Reviews from 2023 to September 2026 say the elevators break down every week or two and some cars were out for months. Residents got stuck, some more than once. The City of Plano wrote up a passenger elevator violation at the address on November 10, 2025, and has since closed it. We ask the office how many cars are running before you tour. If it worries you, a lower floor means you can take the stairs.
What fees come on top of rent?
Apartments.com, checked in October 2026, lists a $175 a month Life Style Services fee for every home. Residents say it pays for the concierge, valet and events. Utilities aren't included. One reserved parking space comes with each home, and each added space is $75 a month. Listed one time fees are a $150 admin fee and a $150 application fee for a corporate lease, and the deposit varies by home. The property doesn't publish a fee sheet, so we confirm the full list with the office before you apply. The office's figures are the ones that count.
Does LVL29 allow pets?
Yes, two pets with no breed or size limits, the official pet policy says. It's a $500 fee per pet and $30 a month per pet. There's an air conditioned pet center with a dog wash, a dog park beside the tower, and a pet care service you pay for separately.
What's the parking and guest situation?
Each home gets one reserved space in the gated garage. Guests register their car online with a code from you, or use valet for $10 a day when it's available, the official FAQ says. Residents wrote from 2023 to 2026 that the garage gate was broken for weeks at a time and cars were stolen from the garage. A 2023 review says the building added someone to watch the gate.
Is the pool open?
The 100 foot pool and spa sit on the 8th floor deck, residents say. It closed for over a month in summer 2025 after it failed an inspection, and it had failed its yearly inspection in August 2023 too. Roaches gather on the deck on summer nights, residents wrote. We check that it's open before you tour in the warm months.
Who owns and runs LVL29?
NE Development built it and still owns it through NE Legacy West, and its company NE Property Management runs it. We found no sale since it opened in 2019. The office team has changed several times. A September 2026 review names Jen Garner as the manager.
Book a tour of LVL29
Or let us compare it with nearby towers, or just send you the numbers. One of us texts you back.
- We confirm the home you want is still open before you go.
- We ask about specials the building doesn't post online, fee waivers and application fee refunds.
- We send you the full move-in cost in one number: rent, special, fees, deposit and parking.
- Want to compare? We line up 2 or 3 nearby towers in one trip.
- Our service is free to you.
Tour times follow the leasing office's hours: Monday to Friday, 9 am to 7 pm; Saturday, 10 am to 5 pm; Sunday, 1 pm to 5 pm.
Got it. Your request is in.
One of us texts you back. For a tour, we confirm the time with LVL29 first.
Keep our help free: on your first visit, tell the leasing team you're working with Dallas High Rise Apartments. On your application, choose "Locator" under "How did you hear about us?" and write our name.
Thanks. We have what we need and we're building your list now.